Saving time & money is always on the agenda of any business owner. Coming up with new ways to do it can be a challenge. This month we are providing 5 keys ways to get the best out of ResBook features and services, saving you time and money at the same time! 👍
We also have the pleasure of introducing you to Amber from Valley Views Glamping in our monthly customer spotlight.
1. Integrate your accounting software with ResBook
Who wants to spend hours manually compiling & reconciling? Not us! That's why we have now teamed up with Codat to integrate ResBook with a large range of cloud-based accounting systems, not just limited to Xero & MYOB! To save you valuable time, get in touch with our team to see about connecting your accounting software.
Wanting to simplify your life and your channel management? If you are using Siteminder, Resonline or STAAH, via ResBook, to connect to your channels (like Booking.com, AirBnB), or you're thinking of getting started, you can't go past our own ResChannel option.
Save yourself time and money using just one system for your property and channel management!
2. Upgrade to our new website Booking Engine
How your guests want to find and book you has changed. Our new, responsive, Booking Engine delivers you the latest styling and capability to increase your direct bookings and save on commissions.
You'll impress guests right from the start and boost your ability to convert visitors to bookings!
Travel uncertainty and disruptions are still a major concern for travellers and accommodation. Save your booking revenues from disruption too by providing a Refundable Booking upgrade in your ResBook booking flow that protects both your funds and your guests.
Did you miss the recent Refundable Bookings Q&A Session?
View it now to see how it can benefit your business, saving your cashflow from cancelled bookings.
5. Automate selling Gift Vouchers from your website
Offering vouchers on your website with online payment available 24/7 not only automates and saves you time in the sales process but also creates a great new revenue stream year-round!
...keep an eye out for information coming to your inbox in the coming weeks about new ResBook bundled pricing plans!
Customer Spotlight: Valley Views Glamping
This month, Amber from the amazing Valley Views Glamping in the Waitaki Valley, Canterbury has shared some wonderful insights showing her obvious passion for hosting guests from all over the world. Valley View's remote and quite stunning location provides visitors with a luxurious Glamping experience under southern skies!
ResBook: What is one piece of advice you would give someone who is looking to start an accommodation business?
Amber: It's all about the hosting! When we started our glamping business, we knew that it would appeal to people because we have amazing views from our property, and if you have great views, you are halfway there.
What has surprised me the most though, are the reviews we receive which are overwhelmingly positive about our hosting. We make a connection with our guests starting with the email exchanges (it's so important to answer emails and messages quickly), we have great chats with people when checking them in and while we are washing dishes in our communal kitchen/dining area at breakfast time.
When you make a connection with your guests you are creating a human experience they won't forget and everything else is a bonus. We have been invited to stay with people from all over the world and NZ. Hosting is such an important part of a successful accommodation business.
ResBook: How has ResBook helped you and your business?
Amber: ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.
ResBook: What is one of your favourite guest stories?
Amber: I could write a book about guest stories having had more than 8,300 guests stay here! One of my favourites is when Rod Drury (founder of Xero and one of NZ's billionaires) came to stay with his partner and teenage children. Rod booked our deluxe dome for him and his partner, it was autumn and sometimes we have the odd mouse venture into the dome at that time of year. I got a text from Rod at about 6pm saying there is a mouse in the dome, and do we have a cat. Patrick picked up our cat under one arm and strode out the door with the cat growling, while I text Rod back and saying he is on the way with the cat. Patrick knocks on the door of the dome announcing that pest control is here. Rod was sitting in the swing chair with his feet up, Patrick released the cat, she swiftly grabbed the mouse in her mouth, Patrick picked her up, she released the mouse, and it ran off (still in the dome). He ended up leaving the cat there for her to catch it and she turned up back at the house about 9pm after completing her mission and Rod had let her out. This has never happened before or since, so why did it have to happen when Rod Drury was here?! He loved the experience though and was going to tell his friends to come and stay.
ResBook: If ResBook could solve one of your business challenges, what would it be?
Amber: We love the Voucher module which we have integrated on our website. I would also love it if people could book through the website with a voucher. We have many people calling to say they tried to book but couldn't find where to pay using their voucher.
Thanks for your feedback Amber! 😊 We are happy to provide Amber with a solution for her challenge so she can enable Vouchers as a form of payment in ResBook. If you would like this option please see our ResBook knowledge base "Vouchers as Payment"section.
Don't hesitate to get in touch with our team if you need any assistance with these ResBook features to implement for your business.
