Getting answers to your ResBook questions may be more accessible than you think!
An easy to use search tool that offers a range of instructions, videos and guidelines all about ResBook features, functions and most commonly asked support questions.
TIP: If you are unsure about anything regarding ResBook, check the knowledge base first. Available to you 24/7 – the answer is at your finger tips 😊
We continuously add useful content to the knowledge base, so if you have any requests or suggestions let us know!
Rebound in the accommodation sector is showing through strongly in our ResBook Booking Intelligence data. This information highlights where our industry is at right now and it's looking positive! 👏
ResBook booking volumes in January 2023 were 20% more than January 2020, and 67% of January 2019
Bookings from OTA channels now deliver 50% more bookings than direct website bookings, so the punters are returning to what they know
60% of bookings are still made via agent, email, phone or on the doorstep
Overall, ResBook revenue from client bookings in 2022 reached 70% of the 2019 total
Team Happenings at ResBook
Priyanka Kainth
Priyanka is our ResBook Product Manager and renowned for her excellent support & knowledge of everything ResBook!
In exciting news, Priyanka has her first baby on the way so will be on maternity leave from April 👶
Cecile Houwen
Cecile is currently soaking up Priyanka's knowledge as part of the client services & ResBook support team. Cecile is from Belgium so we welcome her to the team and to New Zealand! You are in safe hands with Cecile 👍🏼
Customer Spotlight: Fallow Ridge Retreat
Sarah from the luxurious new property Fallow Ridge Retreat located in Waikouaiti, Otago enthusiastically shares her experience of getting started with a new property, and how ResBook has helped 😊
What do you see as the biggest challenge for this season?
Sarah:As absolute newbies to this industry, it will very much be a season for learning! For us growing the awareness and following of our retreat, ensuring all guests have a 10/10 stay and marketing to our target audience will be on the to-do list. Industry wide I think covid is still playing a small role in travel and the current economic situation for many in NZ may impact on the domestic market in terms of demand for luxury or special stay accommodation.
How has ResBook helped you and your business?
Sarah: ResBook has been the perfect fit for our business, the system is easy to use and navigate and has many wonderful features that allow for quick look ups and amendments etc. The customer service team is quick to respond and can offer advice and solutions to all my queries, which is brilliant.
What is one of your favourite guest stories or experiences?
Sarah:Having only been open for a matter of weeks, I guess I have been really touched by all the wonderful guests who have visited so far! I have been so blown away by the amazing comments and reactions from guests after staying, they simply love the location and design and I have many compliments on the interior design. Lots of people want to know where particular items are from and intend to go shopping after visiting!!
If ResBook could solve one of your business challenges what would it be?
Sarah: Not so much of a challenge, but one thought I had was it would be cool if there was an App that ran alongside the software that you could quickly review booking details on such as guest names, or reason for visiting if given etc. We like to personalise the experience for our guests by leaving a little note and often if I know it's a birthday or anniversary getaway I like to leave a little treat and well wishes also. So instead of having to remember or write down at home, I could have all this information with me via an app.
We have provided Sarah with the details from the Knowledge Base onhow to add the ResBook mobile app so she can view and add bookings on her smart phone. 😉
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