Silly season is here and your'e no doubt busy preparing for family gatherings, festive occasions and more guests! As we head in to 2024 we wish you and your team a very Merry Christmas and Happy New Year!
Before we sign off for 2023 we'd love to get your feedback on ResBook and give you a chance to win a gift!
ResBook Wish List - Win an Essential Summer Gift!
As it's the Christmas season, we'd love to know your ResBook wish list. Let us know two things you wish ResBook could do, and go in the draw to win an essential summer gift π
Our team will be taking a break over the holiday period. We will be closed from 22 DEC 2023, reopening on 8 JAN 2024.
If you have an urgent matter during this period we are still here to help. Please email Client Services with βUrgentβ in the subject line. All non-urgent matters will be attended to from 8 JAN.
Most Viewed Knowledge Base Articles in November! π
Here are the November Top 5 most viewed help articles in our Knowledge Base:
Can't find something in the Knowledge Base? Get in touch with Client Services, we'd be happy to help ππΌ
Our latest Booking Intelligence data reflects the following for November 2023:
Booking volumes in November were on were down 5.6% compared to October, which is typical after school holidays. Booking revenues we down by only 2% compared to October.
YTD Booking volumes are down 5% compared to YTD 2022, and have recovered to reach 75% of the same period for 2019.
The average booking value in 2023 is still noticeably lower, with the YTD value 28.4% down compared to the same period YTD in 2022. Travellers have clearly spent less in 2023!
The graph below depicts booking volume trends each quarter for the past 5 years, and highlights the journey we are taking for tourism to recover. With just one month left of Q4 2023 it will require a strong month of bookings in order to equal or better the 2022 totals.
We will bring you the full year of 2023 data in January!
Get Your Business in the Spotlight! π¦
Want to promote your business to the tourism industry? All ResBook customers are invited to participate in our spotlight series!
Your spotlight will be featured in our newsletter, published in the spotlight & blog sections of our website, and shared on our LinkedIn & Facebook pages!
All you need to do is answer 4 questions and we will do the rest!
If you need support help with ResBook you'll find answers for most questions in the Knowledge Base. Helpful articles with screenshots and videos can assist with resolving the most common issues, however if you still can't find your answer please refer to the following Support Guidelines for next steps. These guidelines also cover what to do for urgent issues.π
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